Job Description

Pikesville Animal Hospital is seeking a highly-motivated, Veterinary Client Service Representative/Receptionist to join our team! Qualified applicants must be able to multi-task effectively, have good attention to detail, exceptional customer service and communication skills. Applicant must answer phones, greet clients, maintain patient records, file, process invoices, balance daily totals and be proficient with office equipment. Knowledge of veterinary terminology preferred and previous veterinary office experience preferred.

We are passionate about supporting our staff and are committed to your personal career development. We create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve. 

The Benefits Highlights:  

We cover:  

• The majority of Medical for individuals and dependents (exact percentages vary by tier of coverage chosen) 
• 75% of premiums for Dental and Vision for individuals and dependents.  
• 100% of premiums for Short-Term Disability and Life/AD&D.  
• $250 matches any employee contributions into an accompanying HSA Plan if they select the High-Deductible plan.  
• Safe Harbor 401(k) plan up to 4% 
• Uniform money  

Benefits Breakdown:  

Career:  

• Competitive pay  

• Monthly Bonus Program based on hospital revenue  
• Access to Zoetis Clinical & Professional Program and Events  
• Access to a multitude of VMG resources, including VMG national events & CE  

Health & Family:

• Medical  
• Dental  
• Vision  
• Short-term disability  
• Supplemental Life insurance  

• Maternity Leave  
• Bereavement Leave  
• Employee Assistant Program available 24 hours a day, 7 days a week  

Financial:  

• 401(k) with a generous employer match  

• Comprehensive PTO Program  
• Discounted Veterinary Care  
• Health Savings Account  
• Supplemental Life Insurance & AD&D Insurance  
• Disability Insurance  

Position Overview:

The CSR supports and adds value to an efficient organization dedicated to quality care and exceptional service. You will perform a variety of clerical and customer service work in providing support to the hospital, and to clients during often high stress situations.

Tasks include:

• Coordinate the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems.Identify potential emergencies in person, and over the phone, and schedule those appointments appropriately.
• Organize and process all payment plans, billing statements, and collections.
• Perform cashiering duties; process refunds, returns and credits as needed.
• Responds to inquiries about the range of services the practice provides and the species it treats; refer to appropriate department/staff member as needed.
• Input data to practice management software to check pets in; make simple postings to accounts; compile data for various reports.
• Receive and distribute incoming mail; and process outgoing mail.
• Coordinate and schedule appointments; provide clients with appointment reminders and any special instructions; call clients whose pets have overdue treatments.
• Respond to client emails; type and edit a variety of correspondence, and process faxes.
• Able to learn basic veterinary medicine terminology.
• Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients.
• Use Windows based computer systems, word processing, email, web search and other skills needed to effectively use software.

Minimum Qualifications/Requirements:

• High school diploma, GED or equivalent combination of education, and/or experience.
• Knowledge of clerical procedures such as alphabetizing files and records.
• Must be flexible with scheduling and able to work some weekends and holiday.
• Tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
• Some moderately physically demanding work, involving lifting or carrying up to 50 pounds.

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