Job Description
POSITION PURPOSE:
The Turndown Attendant is responsible for cleaning, stocking and providing turndown service for guest rooms/suites in compliance with all Five Star Standards. Reports maintenance deficiencies in order to maintain rooms/suites in compliance with standards.
EXAMPLES OF DUTIES
ESSENTIAL FUNCTIONS:
- Check cart for supplies, stock as needed, keep cart clean and organized.
- Greet guests immediately with friendly/sincere acknowledgement.
- Provides Turndown service to rooms/suites, according to Five Star standards: This includes turning down beds, refreshing supplies/amenities, cleaning the guest room and bathroom, removing trash, leaving turndown treat, refreshing ice. Reports maintenance deficiencies in order to maintain room in compliance with standards.
- Replenish linen and guest amenities.
- Respond to special requests by guests (such as providing extra amenities or service time requests).
- Ensures proper use of inventory and supplies.
- Reports any missing, damaged or maintenance issues in rooms immediately.
- Communicates any guest issues and feedback to the management team to ensure appropriate actions are taken.
- Complies with and ensures compliance with security procedures.
- Other duties as assigned.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- Provide customer service to guests, including information about hotel services, activities and local attractions.
- Assist co-workers and possibly train new hires, as requested.
- Other duties as assigned.
PHYSICAL REQUIREMENTS:
- Must be fluent in English, both verbal and written.
- Ability to stand and walk on paved, unpaved, uneven and sometimes slippery surfaces for extended periods of time.
- Must be able to climb stairs frequently.
- Ability to remain balanced; Stoop, squat, kneel, crouch, twist, turn, and reach down, forward and overhead repetitively.
- Must be able to use general cleaning supplies; Manual dexterity to grasp, lift, push, pull and use cleaning equipment and hand-held radio.
- Must be able to push, pull, and control housekeeping cart and/or similar items on inclines and declines.
- Ability to lift and carry up to 50 pounds occasionally.
- Must be able to operate a computer.
- The worker is subject to both inside and outside environmental conditions: Adverse conditions may include extreme heat and/or cold, wind, humidity and sometimes inclement weather.
SAFETY REQUIREMENTS Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- Ability to arrive at work on time and when scheduled.
- Physically able to move large objects such as: carts, large bags of linen, ironing boards.
- Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, spray bottles.
- Ability to learn, follow and practice standards for cleanliness.
- Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.
- Ability to communicate effectively and pleasantly in English with guests and staff as necessary to effectively work within the department.
- Ability to grasp, lift, carry or otherwise move materials weighing up to 50 lbs.
- Ability to move throughout, building, bend, stop and reach on a continuous basis up to an 8-hour shift.
EDUCATION
High School graduate or equivalent required.
EXPERIENCE
6 months to 1 year cleaning experience in housekeeping or janitorial services preferred.
LICENSES OR CERTIFICATES
None
GROOMING
All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.
OTHER
Additional language ability is strongly preferred.
BENEFITS: At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this Non-Full Time position, subject to any applicable eligibility, enrollment and/or benefit plan requirements. An overview of the benefits offered can be found on the Hotel's Career Center webpage here: Click Here.
E-VERIFY: Trump International Hotel and Tower Chicago participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee's Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.
Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.
Job Tags
Full time, Local area, Immediate start, Shift work,