Job Description

Shift Manager Dairy Queen

Key Responsibilities & Skills:

• Lead and supervise crew members during assigned shifts to ensure efficient, smooth store operations
• Deliver exceptional customer service and professionally resolve customer concerns and complaints
• Maintain high standards of food safety, quality, and cleanliness in compliance with health regulations
• Train, coach, and motivate team members to enhance performance and maintain a positive work culture
• Oversee opening and closing procedures , including accurate cash handling and shift reporting
• Monitor inventory levels
• Be proficient at decorating cakes and learn cake procedures.
• Communicate effectively with staff and management to ensure clear expectations and teamwork
• Support overall store success by meeting operational, sales, and labor cost goals
• Handle problem-solving and conflict resolution with professionalism and efficiency
• Foster a fast-paced, high-energy environment that aligns with the Dairy Queen brand

Key Skills:

• Leadership & team management
• Customer service excellence
• Food safety and sanitation knowledge
• Time management and organization
• Conflict resolution and decision-making
• Communication and interpersonal skills
• Attention to detail and accuracy
• Cash handling and basic math
• Adaptability and stress management
• POS system and basic computer proficiency

• Ability to understand and follow direction from others.
• Ability to read recipes and memorize and replicate food production procedures.
• Ability to work in a high volume, fast-paced work environment.
• Skill and coordination with kitchen utensils and equipment.

For more than 70 years, the DQ system's recipe for success has been simple. It's been a combination of hardworking people who own and operate restaurants, and great-tasting food and tempting treats served in our establishments. Our phenomenal story began with the 10-cent sale of a then unnamed product on August 4, 1938, in Kankakee, Illinois. A father and son partnership in Green River, Illinois, had been experimenting with a soft frozen dairy product for some time. They contacted Sherb Noble, a good friend and customer, who agreed to run the "all you can eat" trial sale at his walk-in ice cream store. Within two hours, he dished out more than 1,600 servings of the new dessert.

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