Job Description

DivIHN (pronounced Divine) is a nationally-recognized Business Technology Solutions and Staffing services provider headquartered in Chicago. Since our formation in 2002, we have been trusted by Fortune 500 organizations to help them locate and hire best-in-class talent through our Award-winning Professional Workforce Solutions program.  Check out our careers page to see all of our job openings:  One of our BEST F500 customers has engaged us to help them hire a Senior Salesforce Administrator to be available to work out of their office in N/A, N/A; details can be found below. 6 Months Please apply or call one of us to learn more
For further inquiries regarding the following opportunity, please contact one of our Talent Specialists Arun Prasad |

224-394-4904

Arun Shaji |

224-507-1292

Title: Senior Salesforce Administrator Location: Remote Duration: 6 Months Description:

SUMMARY

The Consumer Digital team is seeking a Sr. Salesforce Administrator to strategically develop, maintain, and grow the Salesforce core platform globally.

You will partner with colleagues from across globe to drive the strategic use of the platform, ensure business and customer value realization, and successfully manage the day-to-day technical management of the client Salesforce Core Platform.

ESSENTIAL DUTIES and RESPONSIBILITIES

Design Solutions

• Support active projects throughout the lifecycle, providing oversight and guidance on

development activities to ensure consistency with original design as well as overall quality of deliverables.

• Investigate operational requirements and seek effective business solutions through the design and implementation of technology solutions and/or business process improvements.
• Capture relevant technical and business requirements, analyzing inputs and creating Salesforce solution recommendations.
• Maintain the Salesforce backlog, reviewing requests, writing user stories, and working with the business to determine priorities.
• Create, manage, and present Salesforce solutions that solve business challenges.
• Manage working relationship with business super users for respective process.
• Proactively make recommendations on Salesforce features, new and innovative technology, and App Exchange packages solve for business requirements.
• Identify opportunities to improve existing functionality. Implement Solutions
• Operate in an agile delivery model to refine, estimate, prioritize, and deliver requirements.
• Build, maintain, and support Salesforce integrations with multiple systems.
• Deploy changes to production using DevOps best practices.
• Maintain Salesforce Org and sandboxes and perform regular refreshes.
• Utilize Process Builders, Flows, and other automation tools.

• Create high quality technical documentation and diagrams.
• Implement and enhance Service Cloud and Experience Cloud specific features.
• Maintain and configure consumer facing and internal Experience Cloud pages.
• Monitor and troubleshoot support cases with Salesforce and a managed service provider to ensure availability of the SFSC platform, providing support to resolve application issues as

necessary.

QUALIFICATIONS (KNOWLEDGE, SKILLS and ABILITIES)

• Must be able to demonstrate a deep knowledge of Salesforce core platform (Service Cloud, Experience Cloud, and Sales Cloud)
• Must be able to demonstrate an understanding of APIs and integrating with Salesforce
• Experience with deployment best practices and familiarity with source-driven development
• 3 years of IT experience, preferably with Salesforce Service Cloud
• Ability to work in a dynamic global environment and committed to meeting deadlines
• Possess the ability to work with minimal supervision while being proactive
• Demonstrate strong verbal and written communication skills, including the ability to translate complex technical concepts into business terms

EDUCATION AND/OR EXPERIENCE:

• Bachelor's Degree in Information System Management, Computer Science, or a relevant business area preferred, but relevant professional experience will be considered.
• Salesforce Administrator Certification.
• Salesforce Service Cloud Consultant Certification and/or Experience Cloud Consultant Certification preferred.

About us: DivIHN , the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

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