Job Description

FranklinWH is a rapidly expanding company determined to become the leader in the global energy home storage system (ESS) industry. FranklinWH offers whole home energy solutions typically coupled with solar PV systems, bringing households into the modern all-electric future. Though founded by experts in power electronics, BMS and EMS, FranklinWH is equally focused on energy management software while also providing top level service to our partners and customers. FranklinWH is expanding its global footprint, relying on an industry leading supply chain. This is an exciting time to be at a fast-growing company in a fast-accelerating industry.

The Sales Administrator will play a crucial role in providing exceptional service to key clients by addressing inquiries, concerns, and assisting with order placement, tracking, and modifications. This role involves closely monitoring order status to ensure timely fulfillment and proactively communicating with customers about order updates, delays, or changes. The position also requires collaboration with internal teams to ensure seamless order processing and fulfillment.

We are seeking a detail-oriented and proactive Sales Administrator to join our team. The ideal candidate will provide exceptional support to key clients, ensuring that their needs are met, and their orders are fulfilled efficiently and accurately. You will serve as the primary point of contact for client inquiries, helping to streamline the sales process and support the sales team in achieving their goals.

This position is based on site at our San Jose office.

Responsibilities:

• Provide exceptional support to key clients by addressing inquiries and resolving concerns in a timely manner.
• Assist clients with placing orders, tracking orders, and making necessary modifications.
• Monitor the status of orders and ensure timely fulfillment to meet customer expectations.
• Communicate with customers regarding order updates, potential delays, or any changes to their orders.
• Collaborate with internal teams, including sales and logistics, to ensure smooth and efficient order fulfillment.
• Track and monitor sales performance, generating regular reports for management.
• Support the sales team with administrative tasks such as scheduling meetings, managing email correspondence, and maintaining records.
• Troubleshoot and resolve any issues related to orders, billing, or delivery to maintain customer satisfaction.
• Build and maintain strong, lasting relationships with clients by providing personalized support and a high level of service.

Qualifications:

• Bachelor’s degree in Business, Sales, Operations, or a related field
• 3+ years experience in sales administration or customer service
• Strong organizational and multitasking abilities, with the ability to manage multiple priorities effectively.
• Excellent written and verbal communication skills, with a customer-centric approach.
• Proficiency in CRM software (Salesforce, HubSpot, etc.) and Microsoft Office Suite (Word, Excel, PowerPoint).
• High attention to detail, with a focus on accuracy and problem-solving.
• Ability to work independently and as part of a team to achieve sales goals.

Compensation and Benefits:

FranklinWH offers a competitive salary plus fully comprehensive benefits and a performance bonus package based on an annual objective achievement. This is a full-time position. Our generous benefits package includes:

• a 401(k) Retirement Plan.
• ESOP Participation
• Medical/dental/life/disability program.
• PTO, and sick days.
• Life insurance and long-term disability.
• Generous Travel Per Diem.

FranklinWH is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

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