Job Description

Job Description

Job Description

Job Summary

This is a full-time position. The receptionist greets and directs visitors, completes administrative tasks, and handles a high volume of both routine and complex incoming, outgoing and inter-office telephone calls. Must have the ability to multi-task under pressure with a strong focus on exceptional customer service. The schedule for this position is 32 hours per week; rotating holidays.

Responsibilities what you do:

• Answer telephones promptly in a professional, efficient and caring manner
• Answer caller’s questions or direct calls to appropriate personnel
• Take, relay and route messages as necessary
• Greet and direct visitors
• Manage the OOO Calendar and coordinate information provided
• Manage database (Scotland Yard) with employee information
• Assist with inventory management and ordering of office and kitchen supplies
• Distribute mail, faxes, and deliveries and help coordinate delivery to satellite offices
• Process appropriate death certificates and coordinate with by MDs & NPs in timely manner
• Coordinate and process death certificate corrections
• Maintain a positive and helpful environment
• Maintain clean and pleasant work environment
• Field staff questions
• Work with heavy interruptions while handling multiple duties
• Perform other duties as assigned by supervisor

Expectations how you do it

• TL Core Values are exemplified in all interactions with internal and external customers
• Adheres to TL policies, procedures and guidelines
• Review and adhere to the Reception Process
• Adhere to all National and State Regulations and ACHC Standards
• Adheres to NHPCO Ethical Practices

Requirements what you need

• High School diploma required plus one year work experience
• May be required to sit at a computer monitor and use repetitive motion techniques for prolonged periods of time
• Must have sensory abilities to complete communication and documentation requirements of the job
• May be required to lift up to 50 pounds
• Master necessary TL agency software
• Computer literate, including proficiency in Microsoft Outlook, Excel and Word
• Ability to work scheduled and/or unscheduled overtime; at times with short notice

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