Job Description

Junior Salesforce System Administrator

We have an opportunity for a motivated, professional Junior Salesforce System Administrator to join our sales enablement team in our Orlando, FL headquarters. We are committed to providing ongoing professional development, and our progressive culture encourages our team members to achieve excellence in a B2B environment through collaboration and process improvement in an exciting growth business.

Travel Media Group is an established leader among hospitality marketing platforms for comprehensive guest feedback management. TMG OneView® brings all guest feedback into an integrated dashboard, giving our clients a competitive edge through marketing and business insights. We help hotels and hospitality management companies proactively manage guest feedback. Our suite of full-service solutions includes social media, review responses, reputation management, responsive websites, and more. Travel Media Group’s solutions enable Enterprise clients to integrate and manage guest feedback with unprecedented visibility, accountability, and hands-on support in a new way. The pliability of our technology allows for tailored white-label reputation management, review response, and guest relations programs that facilitate brand-wide initiatives.

Position Summary: In this individual contributor role, you will have ownership of all critical Salesforce.com processes that are key to Travel Media Group's ongoing success. You will work alongside Operations, Sales, Marketing and Product leaders to achieve the highest level of service and solution development on the platform.

The responsibilities of the Salesforce System Administrator include:

Upgrade and configure Salesforce systems for optimized integration

Manage Salesforce roles, profiles, sharing rules, workflows, and groups

Maintain the sales and service cloud modules, as well as build custom reports and dashboards

Perform database maintenance tasks, including diagnostic tests and duplicate entry cleansing

Document processes, including error reports and changes to field history tables.

Prepare reports for sales and other departments

Programmatically design, develop, test, and iterate workflows in Salesforce

Work with cross-functional teams to gather requirements and translate them into technical solution designs

Play a key role in identifying emerging technology solutions that aligns with business needs and operational efficiencies.

Managing and Troubleshooting multi-system integrations and syncs.

Qualifications/Requirements

3+ years of experience as a Salesforce AdministratorwithinSales Cloud and Service Cloud Modules

Experience with OwnBackup, Data Loader, Passage Technology, Pardot

Experience setting up and maintaining Workflow Automation and Cadences

Salesforce Certified Administrator or Salesforce Advanced Administrator certification preferred

Bachelor's Degree in Computer Science, Information Technology or an equivalent discipline preferred

Experience may substitute for education on a year for year basis

Ex emplify creative problem-solving and critical-thinking skills

Ability to effectively plan realistic and achievable short-term and long-term activities/goals

Proficiency in disseminating information and sharing knowledge at various levels within the company

Strong cultural and organizational sensitivity

Commitment to a high-performance culture

Must exhibit a positive, cooperative, and friendly attitude, especially under pressure

Ability to communicate effectively (verbal and written)

Hospitality vertical experience a plus

What We Offer:

Medical, Dental, Vision, flexible spending account. Coverage begins on the first day of the following month after 30 days of employment.

401k matching up to 4%

Paid vacation, company holidays, and sick leave.

Corporate discount opportunities.

Ongoing training and development, including an established Leadership Development Program

A salary range between $55-$65,000 per year depending on education and experience

Career advancement opportunities

* Note: This role reports onsite to our offices in Orlando, Florida*

If you’re looking to jump-start your career with a stable industry leader and would like to learn more, contact us today!

Travel Media Group is a division of Dominion Enterprises. Dominion Enterprises is a leading online marketing and software services company offering client solutions across multiple targeted business verticals.

About DE

Dominion Enterprises is a privately held digital marketing, data services, and software services conglomerate offering client solutions through specific business units in several verticals including automotive, hospitality, franchise, real estate, advertising, and powersports. Our customers rely on our B2B products and services through Data One Software, DMS Vue, Activator, Dealer Specialties, Cross Sell, Alliant, DX1, Travel Media Group and Franchise Ventures business units. Headquartered in Norfolk, Virginia, approximately 1,000 employees work nationwide. We are proud of the collaborative, innovative, team-oriented work environments, excellent career enrichment opportunities, community service opportunities, competitive earnings, and comprehensive benefits package which includes a generous 401(k) plan. DE is an equal opportunity employer and supports a diverse workforce. DE is a drug-testing employer.

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