Job Description

Role - IT User Support Specialist

Location- San Antonio, TX - Onsite

Project Duration - Fulltime

Mode of interview - Video and In Pesron

Job Description:

Position Summary:
We are seeking an IT User Support Specialist I to provide technical assistance and support to staff across the organization. The ideal candidate will have a strong customer-focused mindset, excellent communication skills, and experience in troubleshooting hardware, software, and network issues. This role reports to the IT Support Assistant Manager and may involve occasional on-call duty, including nights and weekends.



Shift Hours: 9:00 AM 5:00 PM



Key Responsibilities:

• Respond to staff inquiries via phone, email, and chat, providing first-level technical support.
• Troubleshoot and diagnose hardware, software, and network issues, guiding users step-by-step.
• Escalate complex issues to advanced IT support teams when necessary.
• Maintain accurate records of incidents, interactions, and resolutions in the ticketing system.
• Assist in setting up and configuring new devices, software, and user accounts.
• Provide basic training to users on company-supported software and applications.
• Track, manage, and maintain hardware and software inventory.
• Update and maintain internal IT documentation and knowledge base.
• Stay current with technology trends, IT best practices, and company systems.
• Collaborate with team members to improve IT support processes and user satisfaction.

• Minimum 2 years of helpdesk or IT support experience.
• Familiarity with Microsoft 365, including Azure, Intune, and Teams (preferred).
• IT certifications (e.g., CompTIA A+, Network+) or some college coursework in IT is a plus.
• Strong verbal and written communication skills.
• Basic understanding of computer systems, networks, and software applications.
• Excellent problem-solving and critical-thinking abilities.
• Ability to work independently and in a team environment.
• Willingness to learn and adapt to new technologies.
• Must be able to travel to satellite office locations if required.

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