Job Description

Inbound Customer Service Representatives

Agents are needed to support a client in the Eastern Time Zone. Agents can expect a structured work environment, with a set schedule and scheduled breaks. Hours are Monday-Friday from 8am-4:30pm Eastern (7am-3:30pm CST) or 8:30am-5pm Eastern (7:30am-4pm CST). Training is 1 week long and runs from Mon-Fri 8:00am-4:30pm Eastern (7am-3:30pm CST). The first day of training will be equipment set up with a trainer who would call them around 7am CST, Day 2 would be orientation, Day 3 program training, Day 4 complete program training and Day 5 shadow with a SME.

Job Duties

• Answering inbound calls from field technicians and 3rd party vendors using the new system
• Multi-tasking and the ability to have great communication skills is a must
• Checking MS Outlook and Team chats during downtime
• Completing any other tasks that are assigned by manager
• Meeting performance metric for quality (minimum 90%) and adherence (92%)

Skills

• Customer service, Help desk support, Support, Customer support, Call center, Service desk, Help desk, Troubleshooting, Technical support, Customer service oriented, Customer experience

Additional Skills & Qualifications

• Need to have GED or HS Diploma
• This is a work from home position with 2 morning shifts
• Must have high speed connected internet
• Must have good customer service/communication skills
• Main calls inbound are coming from internal employees (Field Techs) or 3rd party technicians who need help using a new computer system

Pay and Benefits

The pay range for this position is $16.10/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 23, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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