Job Description

HVAC Service Manager

Are you a highly motivated and experienced leader with a passion for the HVAC industry and a proven track record of driving service excellence? We're partnering with a leading HVAC company in Memphis, TN, to find a talented and customer-centric HVAC Service Manager.

As the HVAC Service Manager, success involves ensuring smooth operations, leading and holding a team accountable to daily revenue goals, and using your business acumen to drive growth. You will also be expected to prioritize tasks effectively, contribute meaningfully to team meetings, and maintain a clear vision for growth that aligns with our company’s goals.

What can we do for you?

• Competitive compensation target earnings of $100k - $140k with 50% of salary bonus potential

• A stable work environment where your growth is encouraged and supported.

• Continuous and extensive training.

• Abundant opportunities for growth within our platform

• Medical, dental, and vision insurance.

• 401(k) plan with company match.

• Unlimited PTO

Key Responsibilities:

• Oversee the daily operations of the HVAC service department, including scheduling, dispatching, and completion of service calls.

• Recruit, train, and mentor a high-performing team of technicians and apprentices, fostering a culture of growth, accountability, and excellence.

• Collaborate with the executive team to shape strategic direction and provide leadership to the plumbing, HVAC, and electrical departments

• Support team leads in managing field operations staff and implementing best practices.

• Ensure adherence to all safety regulations and quality standards.

• Monitor customer satisfaction and implement strategies to enhance service delivery.

• Manage budgets, control costs, and optimize profitability.

• Resolve customer issues and complaints promptly and professionally.

• Drive key performance indicators (KPIs) and behaviors to achieve business objectives.

• Manage both the service/maintenance and installation departments.

What We Need From You:

• Minimum 3 years of demonstrated leadership experience

• Proven technical knowledge in the HVAC industry is highly preferred

• Strong analytical abilities, adept at transforming financial and operational data into actionable strategic insights.

• Skilled leader capable of assembling and guiding a successful team.

• Exceptional communication and interpersonal skills, proficient in fostering relationships with employees, customers, and stakeholders.

• Familiarity with Service Titan (or other FMS) software is preferred, but tech-savvy is necessary.

• High level of organizational oversight and ability to see the big picture.

• Expertise in using data to make decisions and drive revenue.

• Ability to prioritize tasks effectively in a dynamic, fast-paced environment.

• Strong vision for personal and team growth, with the ability to align it to company goals.

• The ability to foster collaboration across departments is imperative.

Don't miss this opportunity to join an industry-leading legacy. Apply now, and let's take your career to new heights together!

Equal Employment Opportunity (EEO) Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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