Job Description

Job Description

Job Description

Join Spectrum AC as a Customer Service Representative!

About Spectrum AC: With over 20 years of experience and the trust of 5,000+ homeowners, Spectrum AC is a trusted name in residential and commercial HVAC services. Our licensed, N.A.T.E. and EPA Universal-certified team is committed to providing top-tier service with a focus on comfort, efficiency, and reliability. We're growing and looking for team members who value excellence and a professional, supportive environment.

Why Join Our Team?

• Year-round work - no seasonal gaps
• Work-from-home dispatch setup
• Uniforms and tools provided where applicable
• Supportive and professional office culture
• Opportunities for training and growth
• Work with an established, reputable HVAC company
• Fun extras like an annual holiday party and team appreciation events

About the Role:

We're looking for a multi-talented Customer Service Representative to join our office team! This role is ideal for someone who thrives in a fast-paced environment, communicates clearly, stays organized, and knows how to deliver top-notch customer care while juggling multiple responsibilities.

Compensation & Benefits:

• Pay Range: $19.00 to $25.00 an hour, depending on experience
• Schedule: Monday-Friday, with occasional after-hours/weekend responsibilities during peak times (this is an in office role)
• Benefits Include:
  • Medical Insurance
  • 401(k)
  • Vacation & Paid Holidays
  • Sick & Personal Time

Key Responsibilities:

• Answer inbound calls, assist customers, and schedule HVAC service appointments
• Dispatch technicians efficiently based on availability, priority, and location
• Track jobs and technician progress throughout the day
• Follow up with customers to ensure satisfaction
• Make outbound calls and send follow-ups related to collections and unpaid invoices
• Maintain accurate and organized records using our internal systems
• Collaborate with service managers and field techs for smooth daily operations
• Provide billing support and help resolve customer account issues

What We're Looking For:

• Strong communication and interpersonal skills (phone etiquette is a must!)
• Experience in dispatching, customer service, or billing/collections (HVAC or trades preferred)
• Ability to multitask in a fast-paced environment
• Detail-oriented with great time management and problem-solving skills
• Tech-savvy with basic knowledge of office software (and CRM platforms is a plus)
• A positive attitude and team-oriented mindset

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