Job Description

Responsibilities

• Evaluate basic equipment issues, implement appropriate repairs;
• As assigned, perform planned maintenance (PM), safety, and environmental inspections and maintain effective customer relations;
• Follow appropriate policies, procedures, protocol and complete necessary documentation;
• Maintain daily communications with customers as directed, to ensure resolution and proper follow-up, leading to customer satisfaction;
• Implement customer facility contract, supporting business goals and objectives;
• May assist more and less experienced technicians on basic and more complex repairs/resolution respectively;
• Work as a member of local team to provide efficient service delivery to all accounts within assigned area;
• Document all repair actions and submit reports/summaries according to schedule. Ensure proper care of spares, tools and test equipment and ensure calibration;
• Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use/handling of equipment through formal training;
• Meet all other applicable regulatory requirements;
• Perform other related duties as assigned.

Qualifications

• Minimum High School Diploma/GED required AND one of the following:
• Minimum of one-year experience or other equivalent formal training in maintaining electronics or electromechanical equipment;
• Previous experience developing and maintaining good customer relations.
• Trade certificate required or other equivalent training.

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