Customer Experience & Event Operations Coordinator Job at It's Your Night Entertainment, Roanoke, TX

OGQwQXU0TGgxM0hiUkhSQlhNeDNlWDBUMHc9PQ==
  • It's Your Night Entertainment
  • Roanoke, TX

Job Description

Customer Experience & Event Operations Coordinator

Location: DFW Metroplex (in-office in Roanoke, with some work-from-home flexibility)

Schedule: Full-time, Monday–Friday (occasional evenings/weekends, but rare)

Who We Are

It’s Your Night (IYN) is a wedding and special event entertainment company in the DFW area, known for talented DJs, live music, luxury event lighting, open-air photo booths, and full AV services… all under one roof.

We’re obsessed with unforgettable celebrations and a truly personalized client experience from the first inquiry to the last dance. Our team is collaborative, professional, and, of course, so much fun. As a small, tight-knit team, we listen to fun music while working hard and love getting the details just right.

The Role

This position is the communication hub between our clients, team, and vendors—keeping details organized, timelines accurate, and everyone informed. This is a behind-the-scenes role (no event attendance required), but it’s hands-on, fast-moving, and essential to every event’s success.

Here’s what your days might look like:

  • Be the go-to contact for clients and vendors via phone, email, and in-person conversations
  • Guide clients in choosing the best entertainment and event options for their vision
  • Prepare and send proposals, quotes, and contracts , and manage invoices and payments in a way that’s easy for clients to understand
  • Organize and update event details in our CRM and calendars so the DJs, lighting techs, and photo booth teams always have what they need
  • Catch small issues early by reviewing event files and flagging missing or conflicting information before it becomes a problem
  • Represent IYN at occasional networking events to strengthen vendor partnerships and open new opportunities
  • Collaborate on internal projects to improve operations and enhance the client/vendor experience
  • Pitch in on marketing tasks , like updating the website, responding to reviews, and gathering photos from past events for promotional use

You’ll be juggling multiple events at different stages of planning, so no two days will look the same. If you thrive on organization, quick thinking, and keeping a lot of plates spinning without dropping any, this is your jam.

You’ll Thrive in This Role If You:

  • Get satisfaction from checking things off a to-do list and keeping details perfectly organized
  • Love being the person who always knows what’s going on and what’s next
  • Can switch gears quickly without losing track of the small stuff
  • Enjoy building strong relationships with clients and vendors without being at the events themselves
  • Like a variety of work where you’ll talk to people, manage systems, and solve problems daily

What We’re Looking For

  • Customer service, coordination, or admin experience (event industry experience is a plus)
  • Strong written and organizational skills
  • Friendly, reliable, and detail-oriented
  • Comfortable using or learning tools like Google Workspace, Asana, and CRMs
  • Able to manage multiple timelines without dropping details
  • A true team player who’s eager to learn and take initiative

How to Apply (Read Carefully!)

Attention to detail is a big part of this role, so we’ve built that into the application process. Please follow these exact steps:

  1. Email : Send your application to hr@itsyournight.com
  2. Subject Line : Use this exact subject line: IYN Is My Jam
  3. Attach your resume to the email
  4. Attach or link a short video telling us why you’re the perfect fit (bonus points if you mention your go-to pump-up song!)

Note : Applications submitted only through LinkedIn Easy Apply will not be reviewed. Following these steps is part of how we identify candidates who thrive on the details.

Job Tags

Full time, Work at office, Work from home, Monday to Friday, Night shift, Afternoon shift,

Similar Jobs

TJ Maxx

Retail Merchandise Associate Job at TJ Maxx

 ...prioritizes your development. Whether youre working in our four global Home Offices, Distribution Centers or Retail StoresTJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, youll find abundant opportunities to learn, thrive, and make an impact. Come... 

PetSmart

Distribution Warehouse Operations Manager Job at PetSmart

 ...Job Description Distribution Warehouse Operations Manager About Life at PetSmart At PetSmart, were more than just...  ...full-time associates for multiple roles to support the day, night, and weekend shifts. PetSmart offers four 10-hour weekday shifts or three 12-... 

vaco

Business Analyst Job at vaco

 ...Interim Business Analyst (Hybrid San Antonio) A large San Antonio client is seeking an Interim Business Analyst for a 6-month engagement with potential to extend up to a year. This hybrid role is onsite MondayThursday and remote on Fridays . The Business Analyst... 

Garden Spot Communities

CNA Training - FREE Tuition Job at Garden Spot Communities

 ...Job Description Job Description CNA Training - FREE Tuition!! Full Time Day through training | Full Time Evenings once Certified Garden Spot Village, part of Garden Spot Communities, is offering you an opportunity to participate in our Tuition-Free Certified... 

Hoag Health System

CODER III - MEDICAL CODING Job at Hoag Health System

 ...results and applies appropriate ICD-10-CM, ICD-10-PCS, and CPT codes to support diagnoses, procedures, and treatment results. Codes are...  ...) and adheres to all official coding guidelines. This role is remote.Responsibilities Verifies that all ICD-10-CM and CPT codes are...