The purpose of an ASSISTANT EXECUTIVE HOUSEKEEPER- Salary is to assist in managing the housekeeping department by overseeing the planning, organizing, and execution of department’s activities. ESSENTIAL DUTIES AND RESPONSIBILITIES: Plans and organizes the cleaning of all guests' rooms and public areas. Provides daily cleaning assignments to room attendants. Addresses associate issues in conjunction with the Executive Housekeeper. Manages staffing fluctuations. Ensures that all housekeeping associates have been thoroughly trained and are consistently following service standards and procedures. Inspects cleanliness of all hotel rooms and public areas. Provides current and prospective associates with information about company policies and job duties. Performs difficult staffing duties, including dealing with understaffing, resolving disputes, and assistance in administering disciplinary procedures. Effectively communicates with the front desk to update the room status and any delays when necessary. Provides support to Executive Housekeeper in the delivery of incentives and programs that promote positive associate relations. Provides support to Executive Housekeeper to ensure that guest satisfaction scores meet or exceed brand benchmarks. Performs any other duties as requested by supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. QUALIFICATIONS AND REQUIREMENTS: EDUCATION/EXPERIENCE Bachelor's degree (B. A.) from four-year college or university; or one year plus of related experience and/or training; or equivalent combination of education and experience. COMPUTER SKILLS Ability to interpret and perform intermediate computer functions. Must be proficient in Outlook, Word and Excel. SUPERVISORY RESPONSIBILITIES Position has supervisory responsibilities. WORK ENVIRONMENT Be able to work in a standing position for long periods of time up to 8 hours a day. Ability to perform assigned duties with attention to detail, speed accuracy, follow through, and work with a minimum supervision. Ability to exert physical effort consistent with cleaning assigned rooms as per the hotel standards. Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 30 lbs.
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